The below information will provide you with an introduction to living at the complex and cover the most common questions management are asked about the building.

Need help

Building management are on-site regularly and available 24/7 for building emergencies. Your Building Manager is Vince Wendelin. For all non-urgent matters residents are requested to log their enquiry via either email or ‘Building Link’ so that a record of their request can be maintained. ‘Building Link’ can be accessed via the following link www.mnorthhub.com using the login and password provided once residents have registered their information with management.
For emergencies please contact 02 7208 9152.

Moving-in & Delivery of Large Items

Residents moving-in or having large items delivered are requested to book their move with building management at least 48 hours prior to the move so that it can be co-ordinated with other residents.

Residents are reminded that items are not to be moved via the main entrance lobby where possible and must go through the car park entrance on Scott street.

Building Maintenance, Cleaning & Emergencies

Building management is responsible for the maintenance and cleaning of common areas. Please report any non-urgent matters to building management via email at management@mnorth.com.au  For building emergencies such as large water leaks management can be contacted 24/7 on 02 7208 9152.

Connecting Gas & Electricity

Your service provider should have a record of your gas and electricity meter numbers when you provide them your address. You are free to connect to a utility provider of your choice and this must be done on taking up residency at the building. The electrical meters are read remotely and are located in the main switch board room/MDF room located next to the main entrance on 135 Point street, it can only be accessed by building management or the meter readers.

On occupying the apartment you may need to turn on the electricity using the switchboard in your apartment and the gas using the valve located in a cupboard in your kitchen.

No Electricity

If there is no electricity in your apartment, or part of your apartment, most likely a circuit breaker has tripped. There is a switchboard in the apartment that contains all circuit breakers, it is usually located in a storage cupboard or your kitchen.

As a short has most likely tripped the breaker it is best to turn off all power outlets, appliances and lights, go to your switchboard and then reset the circuit breaker by turning it back to on. If you turn a light or use a power point and the breaker trips again, this is the cause of the short and the appliance should not be used further or an electrician should be called.

Should there be no electricity in your apartment and no breakers are tripped, please contact building management, unless it is an issue with the area in which case you will need to wait for power to be reinstated.

Phone & Internet

Residents will need to contact a service provider to set up an account for internet & telephone services. The service provider may need access to the Main Distribution Frame (MDF), which is located next to the main entrance on 135 Point street. The contractors should have a key to access this area but you will need to let them into the building.

Visitors parking

There are spots allocated for visitor parking  only on the first level of the car park. Residents are not permitted to park in these spots and action will be taken against offenders. Please note that parking for visitors is restricted to 24 hours as per the buildings by-laws.

To access the visitors parking area drive to the garage door on Scott Street and call the apartment you are visiting via the intercom system.

Please do not park under any circumstances in other peoples spaces, the carpark ramps and driveway.

Water & Hot Water

The cost of water is paid for by your strata levies and an access charge that will be billed to you by Sydney Water; you should confirm that Sydney Water has your correct contact details.

Each apartment has their own individual hot water system located in a cupboard in the apartment. Residents are responsible for all maintenance and other costs associated with this heater.

Individual stop valves to turn on/off the hot and cold water to your apartment can generally be found at the hot water heater, and under the kitchen, laundry & bathroom sink/basin.

Clothes Lines & Drying Clothes

The drying of clothes on balconies is not permitted. Please use the dryer in your apartment.

Recycling & Waste Disposal

General garbage can be disposed of using the buildings garbage chute available on each level in the east and west towers. The residents in the terraces on Scott street need to use the garbage room on B1 adjacent to the lift for the east tower. Please follow the chute instructions and be cognisant of the size of items placed down the chute.

For larger items and recycling please use the large waste/recycling bins available in the garbage room located on B1 in the carpark adjacent to the lift for the east tower.

Intercom System

Visitors can contact apartments using the buildings intercom system available at the main entrance and at the car park gate. If you are contacted on the intercom system press the key to open the entrance door, visitors then have a short amount of time to enter the lift and catch the lift to your level.

Fire Alarm & Fire Stairs

If the buildings fire alarm goes off please exit the building and proceed down the fire stairs, the Fire Brigade or Building Management will then provide instruction on when you can re-enter the building.

The buildings fire stairs are locked and can only be exited on the ground level once entered.

Foxtel

The building is Foxtel ready and residents wanting to use Foxtel’s services should contact them directly to arrange their connection.

Pets

M North is a pet friendly building however pets must be registered with building management and the Executive Committee on commencement of residency. Please refer to the forms & procedures section of this website for further information.

New access cards & keys

If you require an additional or have lost your access card, garage remote or door key please complete the form available in the forms section of this website.